Procare Online reported Slowness
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 2025 - 08:40 MDT
Investigating - We have received reports that Procare Online and Procare Engagement functionality are currently experiencing system slowness. Our engineers are actively investigating the reason for this issue and working towards a resolution. We will continue to send updates here.
Mar 28, 2025 - 07:24 MDT
Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Degraded Performance
Schools Login Degraded Performance
API Degraded Performance
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 28, 2025

Unresolved incident: Procare Online reported Slowness.

Mar 27, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Mar 27, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 MDT
Scheduled - Dear SCW Customer:

SCW will be unavailable from 03/27/2025 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Mar 18, 11:39 MDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Scheduled Maintenance for Payments
Completed - The scheduled maintenance has been completed.
Mar 23, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 19:00 MDT
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 03/23/2025 7-11 pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Mar 10, 09:15 MDT
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Mar 23, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be intermittently unavailable from 03/23/2025 5-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Mar 10, 09:16 MDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Mar 19, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be intermittently unavailable from 03/19/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Mar 10, 16:43 MDT
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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