Procare Solutions Service Status Status

All Systems Operational

Payment Processing Operational

API Operational

TuitionExpress.com Operational

PayNow Operational

Procare Desktop Operational

MyProcare Parent Portal Operational

Cloud Database Cluster - Primary Operational

Web Apps Operational

Procare Online/Family Engagement Operational

Schools Login Operational

API Operational

SchoolCare Works/DayCare Works Operational

API Operational

SchoolCareWorks Main Site Operational

DayCareWorks Main Site Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for SCW Oct 31, 2024 21:00-22:30 MDT

Dear SCW Customer:

SCW will be unavailable from 10/31/2024 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Oct 23, 2024 - 13:53 MDT

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

Scheduled Maintenance for Payments

Completed - The scheduled maintenance has been completed.
Oct 23, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 MDT

Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 10/23/2024 8-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Oct 21, 11:33 MDT

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

Scheduled Maintenance for Product

Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 MDT

Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 10/20/2024 7pm-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Oct 14, 13:25 MDT

Scheduled Maintenance for Desktop

Completed - The scheduled maintenance has been completed.
Oct 20, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 MDT

Scheduled - Dear Desktop Customer:

Desktop will be intermittently unavailable from 10/20/2024 5pm-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Oct 14, 13:25 MDT

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Fingerprint Loading Error

Resolved - We’re pleased to inform you that the issue affecting Procare Touch devices, where fingerprints were not loading, has been resolved.
To apply the fix, please restart Procare on all affected devices. This will ensure that the solution takes effect.
Thank you for your patience and cooperation throughout this process.
Oct 18, 15:48 MDT

Update - We are continuing to monitor for any further issues.
Oct 18, 14:54 MDT

Monitoring - Our team has released a fix for the issue and is closely monitoring the system to ensure stability. To apply the fix, please restart Procare on all affected devices. This step is essential to ensure the solution takes effect.

Thank you for your cooperation, and we will keep you updated on any further developments. If you have any questions or encounter additional issues, please contact our support team.
Oct 18, 14:47 MDT

Identified - Our team has identified the root cause of the issue and is actively working on implementing a fix. We are committed to resolving this as quickly as possible and will provide further updates as soon as the fix is fully in place
Oct 18, 13:51 MDT

Investigating - We are aware of an issue affecting Procare Touch kiosks where fingerprints are not loading. Our team is working on a solution. In the meantime, please manually check in families or use Engagement Functionality for attendance. Thank you for your patience as we resolve this.
Oct 18, 05:35 MDT

Oct 17, 2024

Scheduled Maintenance for Desktop

Completed - The scheduled maintenance has been completed.
Oct 17, 21:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 20:00 MDT

Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 10/17/2024 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Oct 9, 13:59 MDT

Oct 16, 2024

No incidents reported.