All Systems Operational

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Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Procare Professional Development Operational
Procare Professional Development Operational
ChildPlus Continuing Education Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for SCW Nov 15, 2025 10:00-12:00 MST

Dear SCW Customer:

SCW will be unavailable from 11/15/2025 10-12pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Nov 03, 2025 - 10:42 MST
Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Oct 30, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 MDT
Scheduled - Dear SCW Customer:

SCW will be intermittently unavailable from 10/30/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Oct 22, 12:12 MDT
Oct 29, 2025

No incidents reported.

Oct 28, 2025
Procare Online Android App Issues
Resolved - This incident has been resolved.
Oct 28, 06:14 MDT
Update - Resolved – Updated Required
A fix has been released for the Android login/crash issue.
Updating the Procare Online app to version 6.4.2 in the Google Play Store is required to ensure a successful login and prevent further issues.
We appreciate your patience as we worked to resolve this.
Oct 28, 06:14 MDT
Update - A new version of the Procare app has been submitted to Google Play and is currently awaiting approval. The review process can take up to one business day.

Until the update is approved and released, some Android users may continue experiencing login issues or app crashes through Tuesday, October 28th. We’ll share another update once approval is confirmed and outline next steps at that time.
Oct 27, 14:20 MDT
Identified - Our team is actively assessing potential solutions and working to resolve the issue. We’ll continue to share updates as we make progress.
Oct 27, 11:43 MDT
Investigating - We’re aware of an issue impacting some Android users using the Procare Online app. Affected users may experience login difficulties or app crashes. This issue can impact both staff and parents.

Our team is actively investigating and working on a resolution.

Depending on your school or center’s setup, the Procare Online web version may serve as a temporary workaround: https://schools.procareconnect.com/login

We’ll share an update as soon as more information is available.
Oct 27, 08:22 MDT
Oct 27, 2025
Email Disruption
Resolved - The earlier issue affecting outgoing email delivery has been resolved. Emails sent during the disruption were queued and will automatically resend, though some delays may still occur as the backlog clears.

SMS services were not impacted and continue to work as expected.

We’ll continue monitoring to ensure everything returns to normal performance.
Oct 27, 07:18 MDT
Investigating - Outgoing email communications are currently not sending due to an issue with a third-party service provider. Emails sent during this time will remain in queue and are expected to send automatically once the service is restored. This impacts all email types, including but not limited to: newsletters, invitations to parents or staff, sign-in/out notifications, password reset emails, and daily summary emails.

SMS services are currently not impacted and are working as expected.

Our teams are actively working with our partner to resolve the issue as quickly as possible. We’ll share updates as soon as more information becomes available.
Oct 27, 06:19 MDT
Oct 26, 2025

No incidents reported.

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