All Systems Operational

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Payment Processing Operational
API Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Procare Professional Development Operational
Procare Professional Development Operational
ChildPlus Continuing Education Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for Desktop Nov 23, 2025 17:00-21:00 MST

Dear Desktop Customer:

Desktop will be intermittently unavailable from 11/23/2025 5-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Nov 10, 2025 - 10:40 MST

Scheduled Maintenance for Payments Nov 23, 2025 19:00-23:00 MST

Dear Payments Customer:

Payments will be intermittently unavailable from 11/23/2025 7-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Nov 10, 2025 - 10:39 MST
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 10:00 MST
Scheduled - Dear SCW Customer:

SCW will be unavailable from 11/15/2025 10-12pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Nov 3, 10:42 MST
Nov 14, 2025
Desktop Application Login Issues
Resolved - The login issues affecting some Desktop application users have been resolved. The service is now operating normally. Thank you for your patience.
Nov 14, 16:57 MST
Monitoring - The connection issues affecting some Desktop application users have been resolved. The issue was identified as an upstream provider problem that has now been corrected. Users should now be able to log in to the desktop application normally. We will continue to monitor the service to ensure stability. If you continue to experience any issues, please contact our support team. Thank you for your patience during this interruption.
Nov 14, 12:59 MST
Investigating - We are currently investigating reports from some Desktop application users experiencing connection errors when attempting to log in. Users may see an error message indicating "A connection was successfully established with the server, but then an error occurred during the login process." Our technical team is actively working to identify and resolve the issue. We will provide an update as soon as more information becomes available.
Nov 14, 10:36 MST
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

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