All Systems Operational

Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for Desktop Jun 11, 2025 20:00-21:30 MDT

Dear Desktop Customer:

Desktop will be intermittently unavailable from 06/11/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Jun 10, 2025 - 07:46 MDT

Scheduled Maintenance for Desktop Jun 22, 2025 17:00-21:00 MDT

Dear Desktop Customer:

Desktop will be intermittently unavailable from 06/22/2025 5-9 pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Jun 10, 2025 - 07:47 MDT

Scheduled Maintenance for Payments Jun 22, 2025 19:00-23:00 MDT

Dear Payments Customer:

Payments will be intermittently unavailable from 06/22/2025 7-11 pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Jun 10, 2025 - 07:48 MDT
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Jun 5, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 MDT
Scheduled - Dear SCW Customer:

SCW will be unavailable from 06/05/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jun 4, 09:44 MDT
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
May 31, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 10:00 MDT
Scheduled - Dear SCW Customer:

SCW will be unavailable from 05/31/2025 10am-12pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
May 19, 11:08 MDT
May 30, 2025
Reports of Slowness on Procare Online (Web & Mobile)
Resolved - The slowness issues affecting some users on the Procare Online web and mobile applications has been resolved. All systems are now operating normally. Please contact support if you continue to experience any issues.
May 30, 09:13 MDT
Monitoring - We have implemented a fix for the slowness issues that were affecting some users on the Procare Online web and mobile applications. Our engineering team is now monitoring system performance to ensure stability. We are seeing positive improvements across all systems and will continue monitoring system performance to confirm the issue is fully resolved. Thank you for your patience during this incident.
May 30, 08:29 MDT
Investigating - We are currently investigating reports of slowness affecting some users on the Procare Online web and mobile applications. Our engineering team is aware and actively working to identify the root cause. We will provide an update as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.
May 30, 06:54 MDT
May 29, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
May 29, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 20:00 MDT
Scheduled - Dear SCW Customer:

SCW will be unavailable from 05/29/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
May 19, 11:07 MDT
May 28, 2025

No incidents reported.

May 27, 2025
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
May 27, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be intermittently unavailable from 05/27/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
May 23, 10:49 MDT
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