All Systems Operational
Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for SCW Oct 31, 2024 21:00-22:30 MDT
Dear SCW Customer:

SCW will be unavailable from 10/31/2024 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Posted on Oct 23, 2024 - 13:53 MDT
Past Incidents
Oct 30, 2024

No incidents reported today.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024
Completed - The scheduled maintenance has been completed.
Oct 23, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 MDT
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 10/23/2024 8-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Oct 21, 11:33 MDT
Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 MDT
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 10/20/2024 7pm-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Oct 14, 13:25 MDT
Completed - The scheduled maintenance has been completed.
Oct 20, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be intermittently unavailable from 10/20/2024 5pm-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Oct 14, 13:25 MDT
Oct 19, 2024

No incidents reported.

Oct 18, 2024
Resolved - We’re pleased to inform you that the issue affecting Procare Touch devices, where fingerprints were not loading, has been resolved.
To apply the fix, please restart Procare on all affected devices. This will ensure that the solution takes effect.
Thank you for your patience and cooperation throughout this process.

Oct 18, 15:48 MDT
Update - We are continuing to monitor for any further issues.
Oct 18, 14:54 MDT
Monitoring - Our team has released a fix for the issue and is closely monitoring the system to ensure stability. To apply the fix, please restart Procare on all affected devices. This step is essential to ensure the solution takes effect.

Thank you for your cooperation, and we will keep you updated on any further developments. If you have any questions or encounter additional issues, please contact our support team.

Oct 18, 14:47 MDT
Identified - Our team has identified the root cause of the issue and is actively working on implementing a fix. We are committed to resolving this as quickly as possible and will provide further updates as soon as the fix is fully in place
Oct 18, 13:51 MDT
Investigating - We are aware of an issue affecting Procare Touch kiosks where fingerprints are not loading. Our team is working on a solution. In the meantime, please manually check in families or use Engagement Functionality for attendance. Thank you for your patience as we resolve this.
Oct 18, 05:35 MDT
Oct 17, 2024
Completed - The scheduled maintenance has been completed.
Oct 17, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 20:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 10/17/2024 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Oct 9, 13:59 MDT
Oct 16, 2024

No incidents reported.