Procare Solutions Service Status Status

All Systems Operational

Payment Processing Operational

API Operational

TuitionExpress.com Operational

PayNow Operational

Procare Desktop Operational

MyProcare Parent Portal Operational

Cloud Database Cluster - Primary Operational

Web Apps Operational

Procare Online/Family Engagement Operational

Schools Login Operational

API Operational

SchoolCare Works/DayCare Works Operational

API Operational

SchoolCareWorks Main Site Operational

DayCareWorks Main Site Operational

Procare Professional Development Operational

ChildPlus Continuing Education Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for Desktop Sep `21`, `2025` `17:00`-`21:00` MDT

Dear Desktop Customer:

Desktop will be intermittently unavailable from 09/21/2025 5-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Sep 10, 2025 - 13:43 MDT

Scheduled Maintenance for Payments Sep `21`, `2025` `19:00`-`23:00` MDT

Dear Payments Customer:

Payments will be intermittently unavailable from 09/21/2025 7-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Sep 10, 2025 - 13:42 MDT

Scheduled Maintenance for SCW Sep `25`, `2025` `20:00`-`21:30` MDT

Dear SCW Customer:

SCW will be intermittently unavailable from 09/25/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Sep 17, 2025 - 14:01 MDT

Past Incidents

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

POS Deposit Delay

Resolved - The issue affecting POS deposit display has been resolved. All pending deposits should now be properly reflected in customer accounts. We apologize for any concern this may have caused and thank you for your patience.
Sep 9, 12:47 MDT

Investigating - We are aware of reports from some customers indicating that while ACH deposits have been received, corresponding POS deposits are not yet reflected. We are actively monitoring this situation and have engaged our processing partners to confirm there are no delays or interruptions on their end. While we work with them to gather more details, please know that we are tracking this closely and will provide updates as soon as more information is available. Thank you for your patience, and we apologize for any concern this may cause.
Sep 9, 11:38 MDT

Sep 8, 2025

Desktop to Engagement Functionality Sync Delays

Resolved - The sync issue between Procare Desktop and Engagement Functionality has been resolved. Normal synchronization has resumed, and we are now processing any backlogged data. It may take some time for all pending changes to fully sync across both platforms. No data has been lost during this incident, and we will continue to monitor the situation to ensure stable performance. We apologize for any inconvenience this may have caused.
Sep 8, 09:01 MDT

Investigating - We are currently investigating a sync issue affecting data synchronization between Procare Desktop and Engagement Functionality. Changes made in Procare Desktop, such as adding new families or updating existing family information, may be delayed or not appear immediately in Engagement Functionality. This issue does not impact attendance sync. Both platforms remain fully operational for daily use, and any data entered will be preserved and sync automatically once resolved. Our team is actively working to identify and fix this issue as quickly as possible. We'll continue to provide updates as more information becomes available.
Sep 8, 07:08 MDT

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Scheduled Maintenance for Desktop Sep 21, 2025 17:00-21:00 MDT

Scheduled Maintenance for Payments Sep 21, 2025 19:00-23:00 MDT

Scheduled Maintenance for SCW Sep 25, 2025 20:00-21:30 MDT

Past Incidents

Scheduled Maintenance for Desktop Sep `21`, `2025` `17:00`-`21:00` MDT

Scheduled Maintenance for Payments Sep `21`, `2025` `19:00`-`23:00` MDT

Scheduled Maintenance for SCW Sep `25`, `2025` `20:00`-`21:30` MDT