All Systems Operational

Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Procare Professional Development Operational
Procare Professional Development Operational
ChildPlus Continuing Education Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for SCW Sep 2, 2025 20:00-21:30 MDT

Dear SCW Customer:

SCW will be intermittently unavailable from 09/02/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Aug 29, 2025 - 16:12 MDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Aug 27, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 20:00 MDT
Scheduled - Dear SCW Customer:

SCW will be intermittently unavailable from 08/27/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Aug 19, 16:22 MDT
Procare Online Degraded Performance
Resolved - This incident has been resolved.
Aug 27, 08:25 MDT
Monitoring - The issues impacting Procare Online this morning have been mitigated.

All services are operational, and we will continue to monitor to ensure full resolution.
Aug 27, 07:12 MDT
Investigating - We are currently aware of issues affecting Procare Online.

Some users may experience slowness or encounter server error messages. Our team is actively investigating and working as quickly as possible to resolve the issue. We appreciate your patience and will share updates as they become available.
Aug 27, 06:26 MDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025
Scheduled Maintenance for Payments
Completed - The scheduled maintenance has been completed.
Aug 24, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 MDT
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 08/24/2025 7-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Aug 12, 17:49 MDT
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Aug 24, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 17:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be intermittently unavailable from 08/24/2025 5-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Aug 12, 17:47 MDT
Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Procare Online Performance Issues
Resolved - The performance issues affecting Procare Online have been fully resolved and all data remains secure. During this brief service interruption, some time entries from Procare Desktop may not have synced completely, which would appear as red cloud indicators in Procare Engagement. We recommend reviewing today's (8/21) time entries to confirm they synced properly. If any entries need to be resynced, delete and re-enter them in Desktop, wait a few minutes, then refresh Procare Engagement to verify they appear. To avoid conflicts, please don't edit the same child's time in both systems simultaneously. For assistance, contact our support team at 1-800-964-1729. We appreciate your patience and apologize for any inconvenience this may have caused.
Aug 21, 18:35 MDT
Monitoring - We have implemented a solution for the performance issues affecting Procare Online and are closely monitoring to confirm stability. Users should begin to see improved responsiveness and connection reliability. The Daily Activity Feed has been re-enabled and Procare Engagement syncs have resumed. Please allow a brief period for the system to process backlogged activities and syncs. We will continue to monitor and provide updates as needed.
Aug 21, 10:03 MDT
Identified - Our engineering team is actively working toward a full resolution. To support recovery, we have temporarily paused the Daily Activity feed. Daily Activities submitted during this period will be retained, but will not appear in the feed until processing resumes. We will restore the feed as soon as performance stabilizes and will share further updates as progress is made.
Aug 21, 08:27 MDT
Investigating - We are currently investigating reports of system slowness and connection errors affecting some Procare Online users. Our team is actively working to identify the root cause and restore full performance. We appreciate your patience and will provide updates as more information becomes available.
Aug 21, 06:44 MDT
Aug 20, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Aug 20, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:00 MDT
Scheduled - Dear SCW Customer:

SCW will be intermittently unavailable from 08/20/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Aug 19, 11:11 MDT
Aug 19, 2025

No incidents reported.

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