All Systems Operational
Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Sep 26, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:00 MDT
Scheduled - Dear SCW Customer:

SCW will be unavailable from 09/26/2024 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Sep 16, 15:54 MDT
Sep 25, 2024

No incidents reported.

Sep 24, 2024
Procare Online - SMS Messaging Issue
Resolved - We are pleased to inform you that the recent issue with our third-party SMS provider has been resolved. SMS (text) messaging capabilities, including emergency alerts, have been fully restored and are now functioning normally. This means that the "Send as Emergency SMS Alert" option is once again operational, and all SMS messages, including emergency alerts, will be delivered as intended.
Sep 24, 09:46 MDT
Identified - We want to inform you that due to an issue with our third-party SMS (text messaging) provider, Procare Online is temporarily unable to send SMS (text) messages for emergencies. Please note that if you select the "Send as Emergency SMS Alert" option, the (text) message will not be delivered via SMS (text) at this time, despite the message appearing to successfully send. In-app messaging, notifications and emails sent with the Procare Mobile app are still fully functional.

We are actively working with our provider to resolve this issue and will keep you updated through our status page. Thank you for your patience and understanding
Sep 18, 12:15 MDT
Sep 23, 2024
Engagement Functionality Sync Delays
Resolved - We have successfully mitigated the Engagement Functionality synchronization issues reported earlier. Sync processes should now be functioning normally for all users. If you continue to experience any sync related problems, please contact our support team.

We apologize for any inconvenience this may have caused and thank you for your patience during the resolution process.
Sep 23, 09:27 MDT
Investigating - We are currently investigating reports of Engagement Functionality synchronization issues. Users may experience sync processes becoming unresponsive, or significantly longer sync completion times than usual. If you are experiencing these or related issues, please contact our support team.

Our engineering team is actively working to identify and resolve the root cause of these issues. We appreciate your patience and will provide updates as new information becomes available.
Sep 23, 07:53 MDT
Sep 22, 2024
Scheduled Maintenance for Payments and Desktop
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 MDT
Scheduled - Dear Payments and Desktop Customers:

Payments and Desktop will be intermittently unavailable from 09/22/24 5pm -11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Sep 10, 09:11 MDT
Sep 21, 2024

No incidents reported.

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