All Systems Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
KidReports Operational
Schools Login Operational
API Operational
RunSandbox Operational
Login Site Operational
Parent Portal Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 22:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 21:00 MST
Scheduled - Dear SchoolCare Works/DayCare Works Customer:

SchoolCare Works/DayCare Works will be unavailable from 01/26/2023 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Jan 18, 09:56 MST
Jan 25, 2023
Resolved - Full functionality has been restored on 1/25/2022 at approximately 10:20 pm MT. Thank you for your patience.
Jan 25, 22:57 MST
Monitoring - Procare Engineers have identified and resolved the issue. We will continue to provide monitor before fully resolving.
We sincerely apologize for any inconvenience and greatly appreciate your patience.
Your Procare Support Team

Jan 25, 22:37 MST
Update - Team is continuing to work on the issue and will provide updates as soon as possible.
Jan 25, 22:07 MST
Identified - We have received reports of customers unable to access or use the full functionality of Payments. Our engineers are actively investigating the reason for this issue and working towards a resolution. We will continue to update you as we have more information.
Jan 25, 21:20 MST
Completed - The scheduled maintenance has been completed.
Jan 25, 21:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 19:00 MST
Scheduled - Dear RunSandbox Customer:

RunSandbox will be unavailable from 1/25/23 7-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Jan 18, 09:54 MST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.