All Systems Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
KidReports Operational
Schools Login Operational
API Operational
RunSandbox Operational
Login Site Operational
Parent Portal Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for SCW/DCW Feb 29, 2024 21:00-22:30 MST
Dear SCW/DCW Customer:

SCW/DCW will be unavailable from 02/29/2024 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Posted on Feb 21, 2024 - 13:52 MST
Scheduled Vendor Datacenter Maintenance for Desktop Mar 1, 2024 21:00 - Mar 2, 2024 04:00 MST
Dear Desktop Customer:

From March 1, 2024 9pm MT - March 2, 2024 4am MT our datacenter vendor will be performing scheduled maintenance which may cause connection disruption during this window. We apologize for any inconvenience.

Sincerely,

The Procare Team

Posted on Feb 14, 2024 - 14:18 MST
Past Incidents
Feb 29, 2024

No incidents reported today.

Feb 28, 2024
Completed - The scheduled maintenance has been completed.
Feb 28, 22:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:00 MST
Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 02/28/2028 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Feb 27, 13:52 MST
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 23:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 19:00 MST
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 02/25/2024 7-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Feb 14, 14:16 MST
Completed - The scheduled maintenance has been completed.
Feb 25, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 19:01 MST
Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 02/25/2024 7-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Feb 14, 14:15 MST
Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:30 MST
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 02/22/2024 8:30-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team

Feb 22, 16:07 MST
Feb 21, 2024
Resolved - Full functionality has been restored on 02/21/2024 at approximately 8:00AM MST. Thank you for your patience.
Feb 21, 08:36 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 08:35 MST
Identified - The issue has been identified and a fix is being implemented.
Feb 21, 06:58 MST
Investigating - Procare Online is currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here.
Feb 21, 06:25 MST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.