All Systems Operational

Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for SCW Jul 2, 2025 20:00-21:30 MDT

Dear SCW Customer:

SCW will be unavailable from 07/01/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Jul 01, 2025 - 16:05 MDT
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Jun 26, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 MDT
Scheduled - Dear SCW Customer:

SCW will be unavailable from 06/26/2025 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jun 16, 11:05 MDT
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Scheduled Maintenance for Payments
Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 19:00 MDT
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 06/22/2025 7-11 pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jun 10, 07:48 MDT
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Jun 22, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 17:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be intermittently unavailable from 06/22/2025 5-9 pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jun 10, 07:47 MDT
Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Payment Batch Processing Issues
Resolved - The technical issue affecting payment batch processing has been resolved. Procare Desktop customers should now be able to process batches normally. If you continue to experience any issues, please contact our support team for assistance. We apologize for the inconvenience and thank you for your patience.
Jun 18, 08:22 MDT
Investigating - We are currently experiencing technical difficulties that may prevent some Procare Desktop customers from processing payment batches. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
Jun 18, 07:55 MDT
Jun 17, 2025

No incidents reported.

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