All Systems Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Parent Engagement Operational
Schools Login Operational
API Operational
SCW/DCW Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Payments Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
KidReports Operational
Schools Login Operational
API Operational
RunSandbox Operational
Login Site Operational
Parent Portal Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for DCW Oct 28, 21:00-23:00 MDT
Dear DCW Customer:

DCW will be unavailable from 10/28/2021 9pm - 11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,
The Procare Team
Posted on Oct 27, 11:00 MDT
Past Incidents
Oct 28, 2021

No incidents reported today.

Oct 27, 2021
Scheduled Maintenance for RunSandbox
Completed - The scheduled maintenance has been completed.
Oct 27, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:01 MDT
Scheduled - Dear RunSandbox Customer:

RunSandbox will be unavailable from 10/27/2021 9pm - 10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,
The Procare Team
Oct 27, 11:04 MDT
Oct 26, 2021

No incidents reported.

Oct 25, 2021
Customers receiving error when attempting to connect to Procare Cloud
Resolved - Full functionality has been restored on Monday 10/25/2021 at approximately 8:00AM EST. Thank you for your patience.
Oct 25, 06:10 MDT
Investigating - On the morning of Monday 10/25/2021 we became aware that when Procare Cloud customers are attempting to connect to their Procare Cloud application, they are receiving an error message. Our team is currently investigating the issue.
Thank you for your patience while we work to resolve this.
Oct 25, 05:21 MDT
Oct 24, 2021
Scheduled Maintenance for Procare Desktop
Completed - The scheduled maintenance has been completed.
Oct 24, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 20:00 MDT
Scheduled - Dear Procare Desktop Customer:

Procare Desktop will be unavailable from 10/24/2021 8 pm - 11 pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Oct 13, 14:16 MDT
Oct 23, 2021

No incidents reported.

Oct 22, 2021
Scheduled Maintenance for Procare Online
Completed - The scheduled maintenance has been completed.
Oct 22, 23:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:01 MDT
Scheduled - Dear Procare Online Customer:

Procare Online will have a non-customer impacting maintenance on Friday October 22 from 10-11 pm MT.

Sincerely, The Procare Team
Oct 20, 14:08 MDT
Scheduled Maintenance for Procare Desktop
Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 MDT
Scheduled - Dear Procare Desktop Customer:

Procare Desktop will be unavailable from 10/21/2021 10 pm - 12 am MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely, The Procare Team
Oct 20, 13:16 MDT
Oct 21, 2021
Oct 20, 2021
Scheduled Maintenance for RunSandbox
Completed - The scheduled maintenance has been completed.
Oct 20, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:01 MDT
Scheduled - Dear RunSandbox Customer:

RunSandbox will be unavailable from 10/20/2021 8pm-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely, The Procare Team
Oct 20, 13:15 MDT
Oct 19, 2021

No incidents reported.

Oct 18, 2021
Scheduled Maintenance for RunSandbox
Completed - The scheduled maintenance has been completed.
Oct 18, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 MDT
Scheduled - Dear RunSandbox Customer:

RunSandbox will be unavailable from 10/18/2021 8pm-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Oct 13, 14:17 MDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

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