All Systems Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Parent Engagement Operational
Schools Login Operational
API Operational
SCW/DCW Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Payments Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
KidReports Operational
Schools Login Operational
API Operational
RunSandbox Operational
Login Site Operational
Parent Portal Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for RunSandbox May 25, 19:00-20:30 MDT
Dear RunSandbox Customer:

RunSandbox will be unavailable from 05/25/2022 7pm-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on May 24, 12:04 MDT
Scheduled Maintenance for DCW May 26, 21:00-22:30 MDT
Dear DCW Customer:

DCW will be unavailable from 05/26/2022 9pm-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on May 24, 12:06 MDT
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022
Procare Online Slowness
Resolved - This incident has been resolved. We apologize for any inconvenience.
May 24, 10:19 MDT
Monitoring - We believe the immediate issue relating to system performance has been resolved and we will continue to monitor and provide updates as needed.
May 23, 17:50 MDT
Identified - We have received reports that customers are experiencing decreased performance in Procare Online. Our engineers are actively investigating the reason for this issue and working towards a resolution. We will continue to update you as we have more information.
May 23, 12:39 MDT
May 23, 2022
Procare Online Slowness
Resolved - This incident has been resolved.
May 23, 12:17 MDT
Identified - We have received reports that customers are experiencing decreased performance in Procare Online. Our engineers are actively investigating the reason for this issue and working towards a resolution. We will continue to update you as we have more information.
May 23, 10:03 MDT
May 22, 2022
Scheduled Maintenance for Desktop and Payments
Completed - The scheduled maintenance has been completed.
May 22, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 MDT
Scheduled - Dear Desktop and Payments Customer:

Desktop will be unavailable from 05/22/2022 8pm-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Payments will have a brief 1-2 minute outage during this maintenance window.

Sincerely,

The Procare Team
May 18, 13:35 MDT
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

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