Procare Solutions Service Status Status

All Systems Operational

Procare Desktop Operational

MyProcare Parent Portal Operational

Cloud Licensing Server Operational

Cloud Database Cluster - Primary Operational

Web Apps Operational

Procare Online/Family Engagement Operational

Schools Login Operational

API Operational

SchoolCare Works/DayCare Works Operational

API Operational

SchoolCareWorks Main Site Operational

DayCareWorks Main Site Operational

Payment Processing Operational

API Operational

TuitionExpress.com Operational

PayNow Operational

KidReports Operational

Schools Login Operational

API Operational

RunSandbox Operational

Parent Portal Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Scheduled Maintenance for SchoolCare Works/DayCare Works

Completed - The scheduled maintenance has been completed.
Jan 26, 22:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 21:00 MST

Scheduled - Dear SchoolCare Works/DayCare Works Customer:

SchoolCare Works/DayCare Works will be unavailable from 01/26/2023 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jan 18, 09:56 MST

Jan 25, 2023

Payments Decreased Performance

Resolved - Full functionality has been restored on 1/25/2022 at approximately 10:20 pm MT. Thank you for your patience.
Jan 25, 22:57 MST

Monitoring - Procare Engineers have identified and resolved the issue. We will continue to provide monitor before fully resolving.
We sincerely apologize for any inconvenience and greatly appreciate your patience.
Your Procare Support Team
Jan 25, 22:37 MST

Update - Team is continuing to work on the issue and will provide updates as soon as possible.
Jan 25, 22:07 MST

Identified - We have received reports of customers unable to access or use the full functionality of Payments. Our engineers are actively investigating the reason for this issue and working towards a resolution. We will continue to update you as we have more information.
Jan 25, 21:20 MST

Scheduled Maintenance for RunSandbox

Completed - The scheduled maintenance has been completed.
Jan 25, 21:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 19:00 MST

Scheduled - Dear RunSandbox Customer:

RunSandbox will be unavailable from 1/25/23 7-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jan 18, 09:54 MST

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.