All Systems Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Parent Engagement Operational
Schools Login Operational
API Operational
SCW/DCW Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Payments Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
KidReports Operational
Schools Login Operational
API Operational
RunSandbox Operational
Login Site Operational
Parent Portal Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for Desktop Aug 21, 20:00-23:00 MDT
Dear Desktop Customer:

Desktop will be unavailable from 08/21/2022 8-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Aug 10, 14:07 MDT
Past Incidents
Aug 11, 2022
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Aug 11, 00:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 13:49 MDT
Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 08/10/2022 10pm-11:59pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 27, 12:06 MDT
Aug 10, 2022
Aug 9, 2022
Procare Online Issues
Resolved - Full functionality of Procare Online has been restored on. Thank you for your patience.
Aug 9, 06:07 MDT
Identified - Good Morning, we have received confirmation that Procare Online has recovered and is currently working as expected. Our Engineering team is actively investigating the root cause of the slowness and we will continue to monitor and provide updates here.
We apologize for any inconvenience this morning and appreciate your patience.
You Procare Support Team
Aug 9, 05:31 MDT
Investigating - We have received reports of customers unable to access or use the full functionality of Procare Online. Our engineers are actively investigating the reason for this issue and working towards a resolution. We will continue to update you as we have more information.
Aug 9, 05:21 MDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Scheduled Maintenance for Online
Completed - The scheduled maintenance has been completed.
Aug 5, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 MDT
Scheduled - Dear Online Customer:

Online will be intermittently unavailable from 08/05/2022 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Aug 3, 14:13 MDT
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Online - Elevated Response Times
Resolved - This incident has been resolved.
Aug 1, 20:51 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 18:33 MDT
Identified - We are currently getting intermittent reports of slow load times in Procare Online. Our team is looking into the issue. Thank you for your patience.
Aug 1, 17:27 MDT
Errors entering credit card information for both Procare Online and Desktop
Resolved - Entering credit card information to Procare has been restored, you may need to close and reopen the program to resume data entry. We than you for your patience.
Aug 1, 11:58 MDT
Update - We are continuing to investigate this issue.
Aug 1, 11:11 MDT
Investigating - Some centers are currently receiving a 4004 General Sync error when attempting to save payment information in Procare Desktop. Our engineers are actively working to resolve the issue and we will update you as we receive more information
Aug 1, 11:07 MDT
Jul 31, 2022
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Jul 31, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 20:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be will be intermittently unavailable from 07/31/2022 8-10pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 27, 11:23 MDT
Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Scheduled Maintenance for DCW
Completed - The scheduled maintenance has been completed.
Jul 28, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 MDT
Scheduled - Dear DCW Customer:

DCW will be unavailable from 07/28/2022 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 27, 11:19 MDT
We are investigating issues with Sandbox.
Resolved - This incident has been resolved.
Jul 28, 09:23 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 08:16 MDT
Investigating - Sandbox is currently experiencing issues after last nights release. Users are not able to log into the Teacher App and not able to utilize our Attendance Tracking features
Jul 28, 07:14 MDT
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