All Systems Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Parent Engagement Operational
Schools Login Operational
API Operational
SCW/DCW Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Payments Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
KidReports Operational
Schools Login Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for KidReports Jun 18, 18:00 - Jun 21, 00:00 MDT
Dear KidReports Customer:

To provide continued stability with your KidReports software, Procare will be doing a routine database update this weekend that will require downtime. Beginning Friday (6/18) at 6pm MST through Sunday (6/20) KidReports will not be available to use for any of your centers.

At the start of your business Monday 6/21, KidReports will be back to its full capacity and ready for usage.

If you have any questions about the nature of the database update, please do not hesitate to contact Procare Support at 800-964-1729 or support@procaresoftware.com

Thank you
Procare Software
Posted on Jun 17, 10:29 MDT
Past Incidents
Jun 17, 2021

No incidents reported today.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - An unexpected issue with Procare Online resulted in its unavailability during portions of today. We are pleased to report that Procare Online is back online, and functioning as expected.

Thank you for being a loyal Procare customer.
Jun 4, 15:07 MDT
Update - Thank you for your patience while our team worked to resolve outage. This was due to a load issue on our servers and our team has been working to not only fix the current problem, but also to prevent it from happening in the future.
Procare Online is now running and functioning as designed, however you may see a delay (of a few hours) for notifications while the system clears the message queues.
Jun 4, 12:15 MDT
Update - Restarts have been completed. We are continuing to monitor for any remaining issues.
Jun 4, 11:58 MDT
Update - Team needs to restart the database. This may cause customers to see sporadic issues for the next 20-30 minutes
Jun 4, 11:12 MDT
Monitoring - A fix has been implemented. Team will continue to monitor the application through out the day.
Jun 4, 10:23 MDT
Investigating - We are currently experiencing issues with the Procare Online app. The engineers are investigating and we will update here as soon as we have more information.

Thank you for your patience,
Your Procare Support Team
Jun 4, 10:04 MDT
Jun 3, 2021
Resolved - An unexpected issue with MyProcare resulted in its unavailability during portions of today. We are pleased to report that MyProcare is back online, and functioning as expected.

Thank you for being a loyal Procare customer.
Jun 3, 19:57 MDT
Investigating - An unexpected issue with MyProcare has resulted in its unavailability. We are working closely with our technical teams to bring this service back online as soon as possible.

Thank you for your patience as we work to resolve this issue. We will provide updates as more information becomes available.
Jun 3, 19:47 MDT