All Systems Operational
Payment Processing Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Scheduled Maintenance for SCW
Completed - The scheduled maintenance has been completed.
Jul 25, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:00 MDT
Scheduled - Dear SCW Customer:

SCW will be unavailable from 07/25/2024 9-10:30 pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 15, 11:21 MDT
Jul 24, 2024
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Jul 24, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 07/24/2024 9pm-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 10, 21:37 MDT
Jul 23, 2024
Mobile Payment Issue for iOS Users
Resolved - The "Pay Now" button issue on iOS has been fixed in version 5.8.2 of our mobile app. Please update to version 5.8.2 via the App Store. If issues persist after updating, contact our support team.

We apologize for any inconvenience caused.
Jul 23, 07:05 MDT
Investigating - We are investigating reports of iOS users unable to use the “Pay Now" button on the home screen in our mobile app. Our team is actively working on a resolution.

We will update this status as new information becomes available.

For urgent payments, users can submit payments on the mobile app through the Hamburger Menu > Make Payment. Or on the web portal at https://schools.procareconnect.com/login.

We apologize for any inconvenience and appreciate your patience.
Jul 18, 10:18 MDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024
Scheduled Maintenance for Desktop
Completed - The scheduled maintenance has been completed.
Jul 21, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:00 MDT
Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 07/21/2024 7pm-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 10, 09:49 MDT
Scheduled Maintenance for Payments
Completed - The scheduled maintenance has been completed.
Jul 21, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:00 MDT
Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 07/21/2024 7pm-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 10, 09:50 MDT
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Procare Tuition Express
Resolved - The CrowdStrike issue affected our services, but we're pleased to announce that all Procare services have now been fully restored. Our engineering team will continue to closely monitor the situation to ensure stability and address any potential issues promptly.
Jul 19, 11:18 MDT
Update - We are continuing to monitor for any further issues.
Jul 19, 11:17 MDT
Update - We are continuing to monitor for any further issues.
Jul 19, 11:16 MDT
Update - We are continuing to monitor for any further issues.
Jul 19, 10:59 MDT
Monitoring - The issue affecting batch processing in Tuition Express for our Procare Desktop users has been resolved. Affected customers can now retry processing batch payments. We recommend checking your ledgers to confirm that payments have not been posted and then re-process the batch using Tuition Express > Process Tuition Express.

This issue was caused by the global CrowdStrike outage this morning, and we will continue to monitor the situation closely.
Jul 19, 09:45 MDT
Update - We are currently experiencing a third-party network outage affecting batch processing in Tuition Express for our Procare Desktop users. Our team is working to restore this function as soon as possible. If you are a Procare Desktop user, please refrain from processing any new payments until the issue is resolved.
Jul 19, 09:06 MDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 08:39 MDT
Identified - We are currently experiencing reported issues with payment processing in Tuition Express. Our engineering team is actively working to resolve the problem. We will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience.
Jul 19, 08:25 MDT
Multiple Systems Impacted
Resolved - While all our systems are fully operational, our team will continue to monitor this issue closely. Thank you for your patience.
Jul 19, 11:02 MDT
Monitoring - Services have been restored. Team is continuing to monitor this issue.
Jul 19, 06:06 MDT
Identified - We have identified an issue with a third party provider and are working on restoring service as soon as possible.
Jul 19, 00:31 MDT
Investigating - We are currently investigating an issue with multiple systems in our environment.

Some customers may be experiencing an issue during this time
Jul 18, 23:56 MDT
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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