Procare Online Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:01 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Procare Desktop Operational
MyProcare Parent Portal ? Operational
Cloud Licensing Server ? Operational
Cloud Database Cluster - Primary ? Operational
Web Apps ? Operational
Procare Online/Parent Engagement Under Maintenance
Schools Login Under Maintenance
API Under Maintenance
SCW/DCW Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Payments Operational
API Operational
TuitionExpress.com Operational
PayNow Operational
KidReports Operational
Schools Login Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for Procare Desktop Aug 6, 21:00 - Aug 7, 00:00 MDT
Dear Procare Desktop Customer:

Procare Desktop will be unavailable from 08/06 8:00 pm through 08/06 11:00 pm (all times are Pacific) due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Aug 6, 21:00 MDT
Past Incidents
Jul 30, 2021
Scheduled Maintenance for DCW
Completed - The scheduled maintenance has been completed.
Jul 30, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 MDT
Scheduled - Dear DCW Customer:

DCW will be unavailable from 07/30 7pm through 07/30 8pm (all times are Pacific) due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 30, 11:07 MDT
Jul 29, 2021
DCW Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:01 MDT
Scheduled - Dear DCW Customer: DCW will be unavailable from 07/29 8 pm through 07/29 10 pm (all times are Pacific) due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 28, 23:11 MDT
Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Procare Desktop Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 21:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 14:55 MDT
Jul 24, 2021

No incidents reported.

Jul 23, 2021
Kid Reports Login Issue
Resolved - Hello KidReports Customer,

Thank you for your patience, we can confirm that the login issue when
accessing the Admin Portal and KidReports mobile app has been resolved. Please
reach out to Procare Support if you have any continued issues.

We sincerely apologize for any inconvenience this may have
caused.
Thank you,

The Procare Team
Jul 23, 13:48 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 13:35 MDT
Investigating - Greetings KidReports Customer,

Procare has received reports of login errors when accessing the Admin Portal as well as the KidReports mobile app. We are actively investigating this issue and working on a resolution to ensure login capabilities.

Thank you,
The Procare Team
Jul 23, 12:03 MDT
Procare Online Issues
Resolved - We are pleased to report that Procare Online has back functioning as expected this morning and we are considering this incident resolved.

Thank you for being a loyal Procare customer.
Jul 23, 12:42 MDT
Update - Good Morning
Thank you for your patience, we can confirm the login issues with Procare Online and Parent Engagement app have been resolved at this time. We anticipate there might be a slight delay with notifications and some sync features as the system returns to normal. Please reach out to Procare Support if you have any continued issues.

Thank you,
Your Procare Support Team
Jul 23, 06:31 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 06:10 MDT
Update - We are still experiencing login issues with the Procare Online and Parent Engagement app. Procare Engineers have identified the issue and are currently working on a resolution. We will continue to provide hourly updates here or at the time of resolution. We anticipate this issue will be resolved no later than 9:30am ET.
We sincerely apologize for any inconvenience and greatly appreciate your patience.
Your Procare Support Team
Jul 23, 05:43 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 01:32 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 00:26 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 23:01 MDT
Investigating - An unexpected issue with Procare Online has resulted in its unavailability. We are working closely with our technical teams to bring this service back online as soon as possible.

Thank you for your patience as we work to resolve this issue. We will provide updates as more information becomes available.
Jul 22, 21:22 MDT
Jul 22, 2021
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Scheduled Maintenance for Payments
Completed - The scheduled maintenance has been completed.
Jul 18, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 18:00 MDT
Scheduled - Dear Payments Customer:

Payments will be unavailable from 07/18 5pm through 6pm (all times are Pacific) due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 15, 10:18 MDT
Jul 17, 2021

No incidents reported.

Jul 16, 2021
KidReports Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 13:55 MDT
Scheduled - We will be undergoing scheduled KidReports Maintenance at this time.
Jul 16, 21:00 MDT
Procare Online Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 MDT
Scheduled - Dear Procare Online Customer:

Procare Online will be unavailable periodically from 7/16/2021 9:00 pm through 7/9/2021 10:00 pm (all times are Pacific) due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Jul 16, 22:00 MDT
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