Payment Batch Processing Issues

Incident Report for Procare Solutions Service Status

Resolved

The technical issue affecting payment batch processing has been resolved. Procare Desktop customers should now be able to process batches normally. If you continue to experience any issues, please contact our support team for assistance. We apologize for the inconvenience and thank you for your patience.
Posted Jun 18, 2025 - 08:22 MDT

Investigating

We are currently experiencing technical difficulties that may prevent some Procare Desktop customers from processing payment batches. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
Posted Jun 18, 2025 - 07:55 MDT
This incident affected: Payment Processing (API) and Procare Desktop (Cloud Database Cluster - Primary).
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