Multiple Systems Impacted

Incident Report for Procare Solutions Service Status

Resolved

While all our systems are fully operational, our team will continue to monitor this issue closely. Thank you for your patience.

Posted Jul 19, 2024 - 11:02 MDT

Monitoring

Services have been restored. Team is continuing to monitor this issue.

Posted Jul 19, 2024 - 06:06 MDT

Identified

We have identified an issue with a third party provider and are working on restoring service as soon as possible.

Posted Jul 19, 2024 - 00:31 MDT

Investigating

We are currently investigating an issue with multiple systems in our environment.

Some customers may be experiencing an issue during this time

Posted Jul 18, 2024 - 23:56 MDT

This incident affected: Procare Desktop (MyProcare Parent Portal, Cloud Database Cluster - Primary, Web Apps) and Payment Processing (API, TuitionExpress.com, PayNow).