We’re pleased to inform you that the issue affecting Procare Touch devices, where fingerprints were not loading, has been resolved. To apply the fix, please restart Procare on all affected devices. This will ensure that the solution takes effect. Thank you for your patience and cooperation throughout this process.
Posted Oct 18, 2024 - 15:48 MDT
Update
We are continuing to monitor for any further issues.
Posted Oct 18, 2024 - 14:54 MDT
Monitoring
Our team has released a fix for the issue and is closely monitoring the system to ensure stability. To apply the fix, please restart Procare on all affected devices. This step is essential to ensure the solution takes effect.
Thank you for your cooperation, and we will keep you updated on any further developments. If you have any questions or encounter additional issues, please contact our support team.
Posted Oct 18, 2024 - 14:47 MDT
Identified
Our team has identified the root cause of the issue and is actively working on implementing a fix. We are committed to resolving this as quickly as possible and will provide further updates as soon as the fix is fully in place
Posted Oct 18, 2024 - 13:51 MDT
Investigating
We are aware of an issue affecting Procare Touch kiosks where fingerprints are not loading. Our team is working on a solution. In the meantime, please manually check in families or use Engagement Functionality for attendance. Thank you for your patience as we resolve this.
Posted Oct 18, 2024 - 05:35 MDT
This incident affected: Procare Desktop (Cloud Database Cluster - Primary).